Privacy Policy

This policy covers the use of the karteron.pro website, the orders you request us to prepare for you, and the messages you send us. External websites we link to follow their own distinct policies.

Data processing is managed by ΚΑΡΤΕΡΟΝ ΕΥΕΞΙΑ ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., located at Παπαναστασίου 52, 412 22 Λάρισα, Ελλάδα. For any questions regarding the handling of your personal data, reach out to [email protected] or call +30 504 595 022.

We retain only the details necessary to fulfill the purposes of each specific section.

3.1 Information you provide directly

Full name, delivery location, email address, and phone number when placing an order, as well as the text of your inquiries or reviews. These are retained for dispatch fulfillment and mandatory tax filing, while messages remain in our archive for up to 3 years from the last contact.

3.2 Payment and transaction data

Order number, selected preparations, charges, bank transfer payment method, and shipment tracking. We do not store any banking details or card information on the website. Records are maintained for the duration required by tax legislation.

3.3 Automatically collected information

IP address, browser software, device type, pages viewed, referring website, and visit duration, based on server logs and tracking tools under our Cookie Policy. These remain for 30 days in server logs and up to 14 months in anonymous aggregate reports.

3.4 Marketing and advertising data

The source, informational material, or link that brought you to our laboratory, recorded solely to correlate the visit and order with that specific campaign. Retained for up to 90 days.

3.5 Information we receive from partners

Shipment tracking updates from the courier and bank transfer confirmation from the payment institution, linked to your order record.

3.6 Children

This website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. Any parent or legal guardian may reach out to [email protected] to request the prompt deletion of such records.

Full name, shipping address, email, and phone number are required so we can pack your parcel and keep you updated. Without these details, we cannot dispatch the preparations. All other fields remain optional.

• To prepare, package, issue documentation for, and safely dispatch products, as well as to process returns or refunds.
• To respond to your inquiries and send you package progress alerts via email or SMS.
• To safeguard our infrastructure, prevent malicious activity, and monitor website operations.
• To share updates and offers only when you explicitly opt in. Every email includes an option to unsubscribe immediately.
• To meet our statutory obligations, such as maintaining tax and accounting records.

We never sell your information. We share it solely with the partners listed below, who are contractually bound to act only on our instructions.

6.1 Payment processing

The banking institution or payment processor receives the necessary details to validate and verify your order's payment.

6.2 Shipping and fulfilment partners

The courier receives your name, delivery address, and phone number to deliver the parcel to you and notify you.

6.3 Service providers

Web hosting providers, email dispatch systems, and customer service platforms process data under our instructions.

6.4 Advertising and analytics partners

Analytics and advertising cookies, which operate only with your consent, transfer browsing information to their providers, as specified in the Cookie Policy.

6.5 Legal and regulatory disclosures

We disclose information when required by law or to defend our legal rights, particularly in disputes regarding a transaction.

6.6 Business transfers

In the event of a transfer or merger of our business, customer records pass to the successor entity while maintaining the exact same level of security.

Our partners may process data outside Greece. In such cases, we apply adequacy decisions or standard contractual clauses, ensuring equivalent protection for all data.

Under the General Data Protection Regulation (GDPR), you have data subject rights under Articles 15-22 GDPR.

8.1 Rights of access, rectification, erasure, and portability

You have the right to access your data, request its modification or deletion, obtain a copy in a standard file format, restrict or object to its use, and withdraw your consent. Withdrawal does not affect the lawfulness of prior processing.

8.2 Marketing choices

Every newsletter includes an unsubscribe option. In addition, you can disable analytics and advertising cookies at any time via the cookie settings panel.

8.3 Exercising your rights

Send us a message at [email protected]. Identity verification may be required, and we will respond within 30 days. You also retain the right to lodge a complaint with the competent data protection authority in Greece.

Our website is secured via the HTTPS protocol. All order details are stored in secure, restricted-access infrastructure, accessible only by our staff and necessary partners. We never store or collect card details on the site.

Transaction logs and billing records are retained for the period required by tax legislation and are subsequently destroyed. Inquiries and correspondence are kept for up to 3 years from the last contact. Server logs are stored for 30 days, and general statistics for up to 14 months. Consent for receiving newsletters remains active until withdrawn.

Links to external websites, social media, or banking services lead to third parties that apply their own privacy policies. We accept no liability for how these platforms handle your information.

We update this policy whenever our practices or the regulatory framework change. The current version is always available on this page, with the date of the most recent revision displayed at the top.