Terms & Conditions

The Karteron trademark is a trading name of ΚΑΡΤΕΡΟΝ ΕΥΕΞΙΑ ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., Παπαναστασίου 52, 412 22 Λάρισα, Ελλάδα. Full details about our workshop and business can be found in the Legal Information section and on your order receipt. We accept return parcels exclusively at the address provided upon prior agreement, so please do not send returns anywhere else.

You must be at least 18 years old to place an order. Our formulations and website are intended for private, individual use, unless agreed otherwise in writing. We reserve the right to modify or cancel an order if details cannot be verified, if stock is unavailable in our warehouses, or in suspected cases of fraud, immediately refunding any amount paid.

All prices are listed in EUR. Delivery costs are calculated clearly at checkout prior to final confirmation. In the event of an obvious pricing error, we will contact you before the parcel ships so you can decide whether to purchase at the correct price or cancel immediately at no charge.

3.1 VAT and customs duties

For deliveries within Greece, prices include the applicable VAT. For shipments outside Greece, any import fees and local duties are determined by your regional authorities and are your responsibility. If a parcel is rejected at customs, it is treated as a return, and shipping costs will be deducted from your refund.

We accept payments via Bank transfer. We do not store or process card or bank account details on our website.

4.1 Order placement and acceptance

Your order is logged once you complete checkout, at which point we send you an email confirmation with your order number. Our agreement is concluded once we pack your products and send your dispatch notification. Until then, we may decline the order and immediately refund any payment received.

4.2 Failed or incomplete payments

If a transaction is not completed successfully, products will not leave our workshop. For cash-on-delivery orders, if the parcel remains unclaimed or is not collected, it returns to our warehouses and the order is cancelled.

We retain only the details needed to prepare and deliver your parcel, respond to your inquiries, and ensure the proper operation of the store, as outlined in our Privacy Policy. For cookies and related tools, please refer to our Cookie Policy; both documents form part of these terms.

Carefully follow the instructions on the bottle, the label, and the formulation description. Keep preparations out of reach of children, unless explicitly stated otherwise. Images faithfully represent the items we prepare by hand, though colour shades on your screen may vary slightly, which does not constitute a defect.

6.1 Storage, expiry and disposal

Store bottles under the temperature and lighting conditions indicated on the packaging. Do not consume contents past the printed expiry or best-before date. Recycle glass and paper materials in accordance with local regulations.

The content on our website is not a substitute for medical advice or personalized healthcare guidance. In our descriptions, we share the ingredients and how to use them, without making medical claims. If you have a daily regimen, a chronic health condition, or are pregnant or breastfeeding, speak with your doctor first.

Any active offer is valid as long as it remains posted and cannot be combined with other promotions unless stated otherwise. Promo codes must be entered in the dedicated field before checkout and cannot be applied retroactively. Complimentary gifts received through a promotion must be returned alongside the other items in case of withdrawal.

Delivery methods, costs, and timelines are detailed in the Shipping and Delivery section. The stated transit times are estimates calculated in business days from dispatch from our workshop, not guaranteed delivery dates. Multi-item orders may occasionally be split across more than one parcel.

We care for your parcel until the courier delivers it to you or your designated recipient at the specified destination. From that moment, responsibility for its condition transfers to you. If you notice external damage to the package, notify us at [email protected] within 48 hours and attach clear photos. Please confirm your delivery address before checkout, as parcels returned due to an error or refusal of receipt will be subject to shipping fees.

You can return a product within 30 days of receipt, subject to the terms on our Returns and Refunds page. Contact us to receive return authorization and send the parcel only to the address we provide. We will refund the net value of the items, while initial shipping costs are refunded only if the return is due to our error or a defective item. Your statutory consumer rights remain fully intact.

The products we ship meet their specifications and arrive free of damage. All products are covered by the statutory warranty of conformity in accordance with the provisions of the Civil Code and Law 2251/1994, ensuring that they are delivered sealed, within their minimum shelf life, and with the stated qualitative characteristics of their ingredients. If an item displays a manufacturing defect within the statutory warranty period, we inspect it carefully and proceed with a replacement or credit. Natural wear over time, improper storage, or damage occurring after delivery are not covered.

We ask that you do not use the store for fraudulent transactions, disruption of its technical operations, harvesting data of other visitors, or posting offensive and unlawful material. In cases of violation of these core principles, we reserve the right to suspend your access.

All text, photographs, graphics, and materials on this site belong to ΚΑΡΤΕΡΟΝ ΕΥΕΞΙΑ ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. or its partners. You may view or print portions for your personal information, but any other reproduction, distribution, or commercial exploitation requires our prior written permission.

Our pages may contain links to external websites that operate independently. We have no control over their content or policies, and the inclusion of a link does not imply an official endorsement by us.

The reviews we feature come from real people who have tried our products. They reflect individual experiences, which may vary from person to person. When you share a comment or an image with us, you grant us permission to post it without financial compensation, displaying only your first name. Upon request, we will remove any review, and we never post material that violates laws or discloses personal data of third parties.

We provide our platform on an as-is basis. We make every effort to provide accurate and up-to-date information, without being able to promise uninterrupted or entirely error-free operation of the website. This provision does not affect the statutory warranties covering the products themselves.

To the maximum extent permitted by applicable law, the total liability of the business is strictly limited to the monetary amount paid by the consumer for the purchase of the specific order. We accept full liability in cases of intent, gross negligence, injury to life or health, and wherever required by mandatory law. In all other cases, our liability is strictly limited to direct and foreseeable damage typically associated with such an order.

You agree to indemnify us against any claims that third parties may bring against us due to your breach of these terms or material you submitted, to the extent permitted by law.

These terms are governed by Greek law and the law of the European Union. The courts of Athens have exclusive jurisdiction over the resolution of any dispute. If a dispute arises that cannot be resolved through direct communication, the courts at our company headquarters shall have jurisdiction. As a consumer, you always retain the right to bring proceedings before the courts of your place of residence, preserving all mandatory consumer protection provisions of your local law.

All order confirmations, shipping documents, and updates regarding our terms are sent to the email address provided in your order. Please ensure it is correct and check your spam folder, as an email sent there is officially considered received.

We may assign the rights and obligations under this agreement in the event of business succession, provided that your statutory rights remain unaffected. You may not assign your rights without our express written consent.

If we do not immediately enforce any right or provision of these terms at a given time, this does not constitute a waiver of our right to enforce it in the future.

If any provision here is deemed legally invalid, the remaining provisions remain intact, and the disputed clause will be replaced by a valid rule that fulfills the original intent as closely as possible.

We reserve the right to suspend an account or decline new purchase requests from any buyer who fails to comply with these specific terms. Any shipments already in transit will be fulfilled normally.

These terms, together with our related policies and the order confirmation, constitute the entire agreement between us. If this text is provided in multiple languages, the version on the website where the order was placed shall prevail.

For any clarification regarding our terms, you can contact us at [email protected], at +30 504 595 022, or through the Contact section. Our postal address is: Παπαναστασίου 52, 412 22 Λάρισα, Ελλάδα.