KarteronShipping & Delivery
Every order from Karteron is packed by hand and handed over to a courier service with full tracking. On this page you will find details on costs, delivery times, and what to do in case of damage or delay.
Order processing time
Orders completed before 16:00 on a business day leave our facility the same day. Orders placed after this time, or on weekends and public holidays, ship the next business day. As soon as you place your order, we send a confirmation email with your order code, followed by a dispatch notification with your tracking number once the package is on its way.
Track your order
- Open the shipping confirmation email or SMS and click the tracking link.
- Alternatively, go to the Track Order page and enter your order number.
- Tracking updates begin as soon as the courier scans the package, usually within 24 hours of dispatch.
- Tracking history updates at each sorting hub until arrival at your address.
Estimated delivery times
Times are calculated in business days from the moment of dispatch and are estimates, not guaranteed dates. Remote areas may require 1-2 additional days.
| Region | Estimated delivery time |
|---|---|
| Greece | 2-5 business days |
| Other destinations | Calculated at checkout before payment |
Shipping and handling costs
We offer free shipping for orders over €49 to Greece. For orders below this amount, the shipping fee is €3.50. The exact shipping cost for your destination appears at checkout before you complete your purchase.
International shipping
For deliveries outside Greece, rates and estimated delivery times are shown at checkout. Customs duties and local import taxes are set by the destination country authorities and are the responsibility of the buyer. If a delivery is refused at customs, the shipment is processed as a return.
Damaged, lost, or stolen packages
6.1 Damaged
Check the parcel carefully upon delivery. If the outer box or bottles are damaged, take photos and write to us at [email protected] within 48 hours. We will promptly send a replacement at our expense or issue a refund. You do not need to return the damaged item unless we specifically request it.
6.2 Lost
If tracking updates remain static for 5 business days, let us know by providing your order number. We will open an investigation with the courier and either reship your package or issue a full refund, according to your preference, within 10 business days of notification.
6.3 Package marked as delivered but not received
First check with household members, neighbors, or your local pickup point, then message us within 3 days of the recorded delivery date. We will immediately open an inquiry with the carrier and stay in touch with you until the issue is resolved.
Questions about this policy
Contact us online at [email protected] or by phone at +30 504 595 022 during Mon-Fri 10:00 - 19:30. We process every inquiry within one business day.